Grievance Redressal
Per DPDP Act 2023 §8(9) and IT (Intermediary Guidelines) Rules 2021 Rule 3(2)
Last updated: 10 April 2026
Our Grievance Officer
Netra Walawalkar
Managing Partner, Walawalkar Enterprise LLP
Walawalkar Enterprise LLP (WE LLP)
Pune, Maharashtra, India
Email: grievance@watt2buy.org
Office hours: Mon–Fri, 10:00–18:00 IST (excluding Indian public holidays)
What you can raise with us
- DPDP data-principal rights — access, correction, erasure, nomination, consent withdrawal (Chapter III, DPDP Act 2023).
- Suspected data breach — unauthorised access to or disclosure of your personal data.
- Content grievance — factually incorrect or defamatory content about you or your organisation.
- Intermediary concerns — anything we must action under IT Rules 2021 Rule 3(1) & 3(2).
- Copyright / IP — a DMCA-style takedown for images or content you own that appear on the site.
- Security reports — responsible disclosure of vulnerabilities (we do not have a formal bug-bounty yet, but we will acknowledge and fix).
How to file a grievance
- Step 1 — Email the Grievance Officer. Send a plain-language email to grievance@watt2buy.org. Include:
- A short description of the issue.
- The URL / screenshot of the page, if applicable.
- Your name + preferred contact (email is enough — no Aadhaar or ID needed).
- What resolution you are asking for (delete / correct / respond).
- Step 2 — Acknowledgement within 48 hours. You will receive a ticket number and an ETA. If you do not receive an acknowledgement within 48 working hours, please resend or use the /contact form.
- Step 3 — Resolution within 30 days. Per DPDP §8(9) and IT Rules 2021 Rule 3(2), we will resolve or substantively respond to every grievance within 30 days. Urgent breach / takedown issues are handled within 72 hours.
Escalation path
If you are not satisfied with our response, you can escalate in the following order:
- Data Protection Board of India (DPBI) — once constituted and notified, the DPBI is the statutory adjudicator for DPDP grievances. We will publish the DPBI portal URL here as soon as it goes live.
- Ministry of Electronics & Information Technology (MeitY) — for intermediary-related complaints under the IT Act 2000.
- Consumer Disputes Redressal Commission — Pune (district), Maharashtra (state), or NCDRC (national) under the Consumer Protection Act 2019.
- Civil courts at Pune, Maharashtra — exclusive jurisdiction per our Terms of Use.
Our SLAs
| Type | Acknowledge | Resolve |
|---|---|---|
| Data breach affecting a user | 4 hours | 72 hours + DPBI notice |
| DPDP access / erasure request | 48 hours | 30 days |
| Content takedown / defamation | 24 hours | 7 days |
| Data-accuracy correction (tariff, price, subsidy) | 48 hours | 7 days |
| General grievance / feedback | 48 hours | 30 days |
| Security vulnerability report | 24 hours | 14 days |
Grievance Officer (per DPDP Act 2023 §8(9))
Netra Walawalkar · Managing Partner, Walawalkar Enterprise LLP
Walawalkar Enterprise LLP (WE LLP), Pune, Maharashtra, India
Email: grievance@watt2buy.org
We respond to DPDP data-principal requests (access / correction / erasure / grievance) within 30 days of receipt, or escalate to the Data Protection Board of India if unresolved.
Watt2Buy is an independent consumer tool. It is not endorsed by, recommended by, or affiliated with the Bureau of Energy Efficiency, the Ministry of Power, the Ministry of Heavy Industries, the Ministry of Road Transport and Highways, NITI Aayog, the Central Electricity Regulatory Commission, or any Government of India body. Dr. Rahul Walawalkar’s individual advisory roles with CERC, NITI Aayog and MNRE are in his personal professional capacity and do not constitute endorsement of Watt2Buy.